Refund policy

Return & Refund Policy

Effective Date: August 6, 2026

Thank you for shopping with us. By placing an order, you agree to the terms outlined in this Return & Refund Policy.

All Sales Are Final

All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed, except where required by applicable law or as described below.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item, packaging, and shipping label.

If we determine that the item is damaged, defective, or that we made an error, we may, at our sole discretion:

Replace the item;

Send the correct item; or

Issue a full or partial refund.

Lost or Missing Packages

If your package is lost during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate and determine the appropriate resolution.

We are not responsible for shipping delays caused by carriers, customs, weather, or other events beyond our control.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any rights that cannot legally be excluded under applicable consumer protection laws.

Where applicable law provides consumers with non-waivable rights—including, but not limited to, laws in the United States, Canada, the United Kingdom, the European Union, Australia, New Zealand, and other jurisdictions with mandatory consumer protection laws—those rights will apply regardless of this policy.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase. Processing times vary by financial institution and payment provider and may take several business days to appear.

Chargebacks

If you experience an issue with your order, we encourage you to contact us before filing a payment dispute or chargeback. We will make reasonable efforts to resolve legitimate concerns promptly.

Contact Us

For questions about this Return & Refund Policy or to report an issue with your order, please contact us using the contact information provided on our website.

By placing an order, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.