Shipping policy
Shipping Policy
Effective Date: August 6, 2026
Thank you for shopping with us. Please review our Shipping Policy before placing your order.
Order Processing
Orders are processed in the order they are received. Processing times typically range from 1–5 business days, excluding weekends and holidays. During periods of high order volume, processing times may be longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
Pre-Orders
Certain products may be offered as pre-orders. By placing a pre-order, you acknowledge that the item is not yet ready for immediate shipment.
Estimated shipping dates for pre-order items are provided for convenience only and are subject to change due to manufacturing, supplier, shipping, or other unforeseen delays. We cannot guarantee a specific shipment or delivery date.
If your order contains both pre-order and in-stock items, we may ship them together when the pre-order item becomes available unless otherwise stated.
Pre-order purchases are considered final and cannot be canceled, returned, or exchanged, except where required by applicable law or if the item is damaged, defective, or incorrect upon arrival.
Shipping Times
Estimated delivery times are provided at checkout and are estimates only. Actual delivery times may vary due to carrier delays, weather conditions, customs processing, holidays, or other circumstances beyond our control.
Delivery dates are not guaranteed.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Orders shipped to an incorrect or incomplete address provided by the customer may incur additional shipping charges if reshipment is required.
Delayed Shipments
We are not responsible for delays caused by shipping carriers, weather, natural disasters, customs, labor disruptions, supplier delays, or other events outside our reasonable control.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
If your package is lost in transit, please contact us promptly. We will work with the shipping carrier to investigate and determine an appropriate resolution.
We are not responsible for packages that are lost or stolen after they have been marked as delivered.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label so we can review your claim.
Customs, Duties, and Taxes
Any customs duties, import taxes, VAT, tariffs, brokerage fees, or other government-imposed charges are the responsibility of the customer unless otherwise required by applicable law.
Shipping Restrictions
We reserve the right to refuse, cancel, or limit shipments where prohibited by law or where shipping is not reasonably available.
Contact Us
If you have any questions regarding shipping or your order, please contact us using the contact information provided on our website.